You can now apply for Castle Credit Finance Accounts, including Castle Credit Finance NetRemit (for sending money to Pakistan), using internet banking or your mobile device.

Visit digitalbanking.castlecreditfinance.com and select 'Register' then follow the on screen instructions, selecting the product you wish to apply for at the product selection stage.

If you prefer to apply using our mobile app, simply search 'Castle Credit Finance Mobile Banking' in your app store, or click the links below:

Android Users: Click Here

Apple Users: Click Here

When you have downloaded the app, follow the 'New Customer' option. 

Castle Credit Finance have launched a new way for our customers to manage their finances, in compliment to existing Internet, Branch and Phone services. The new mobile app works in conjunction with a new and enhanced internet banking portal, meaning you can view your account balances, transaction history, or make payments on the go, 24/7*. (*subject to having a compatible device and operating system – detailed below).

NEW: this now includes the ability to apply for additional accounts, including Castle Credit Finance NetRemit, as well as apply as a new to bank customer. 

To download the App, visit the AppStore or Google Play store and search for Castle Credit Finance Mobile Banking. The listing should indicate if the app would be compatible with your device. Simply click to download the App, which is free.

Apple Users: Click Here

Android Users: Click Here

No, you can apply as a new customer using internet Banking. If you are an existing customer, you can register for online access at digitalbanking.castlecreditfinance.com.

The registration details you set via Internet Banking will enable you to access Mobile Banking if you wish to in the future. Simply download the app and register your device following the 'Existing Customer' route. 

In order to improve logging into Internet Banking on a computer, we have developed a new and enhanced login process that works in conjunction with the Mobile App. However, if you do not wish to download Mobile Banking, but still wish to use Internet Banking, you can do so. You’ll simply need to register for the new internet-banking platform using your existing customer information, set a new password and passcode, and have access to a mobile phone capable of receiving SMS One Time Passcodes (OTP) to verify certain activity. It is important that for security purposes, only you have access to the mobile number and it is unique to you.

The first time you register for the new platform, either on your mobile device or using the Internet Banking portal, you will verify your identity and then set new password and security credentials. You will use these details to login to both Mobile and Internet Banking.

If you are applying as a new customer on internet or mobile banking, these details will be set as part of the registration process.

However, the first time you use a new device on Mobile Banking, or if you upgrade your phone, we will need to authenticate your device so you will need to follow a process to register your account to that device, but you will use the security information already set at your first login.

To access Internet Banking, you’ll simply need to visit www.castlecreditfinance.com , and use the buttons in the top right of the home page to navigate to ‘New Internet Banking’. If you are an existing NetBanking User, on your first visit you will need to follow the registration process. Once you have registered and set your login information, you can access the login screen directly by visiting digitalbanking.castlecreditfinance.com, or use the links to internet banking at the top of the Castle Credit Finance home page.

If you have registered on Mobile but wish to access internet banking, simply visit the internet banking portal and log in using your preferred route with the same details you use to access mobile banking. 

In order to ensure continuity of service and to continue to deliver Castle Credit Finance’s high levels of service, customers will be migrated to the new platform in a staggered approach. We will be requesting that customers register for the new platform only when they receive the letter instructing them to do so. A letter will be sent to you when it is your turn to register for the platform. Until that time, you will continue to use the existing platforms, but once you have registered for the new service, you will no longer be able to access the old version.

• FIXED TERM DEPOSIT AND FIXED ISA CUSTOMERS
  • When logged into your dashboard you will see that you have two accounts. Your Fixed Deposit or ISA Account, and a Funding Account. To fund your fixed deposit you’ll need to use the Sort Code and Account Number of your Funding Account.
  • Mobile: When logged into your mobile banking dashboard, along the bottom you’ll see an icon titled ‘Accounts’. Clicking this icon will show a list of accounts, one of which will be titled ‘Funding Account’. There will be two numbers beneath the title – the six digit number is the sort code, and the eight digit number is the account number.
  • Internet: When logged into your internet banking dashboard, along the left you’ll see an icon titled ‘Accounts’. Clicking this icon will show a list of accounts, one of which will be titled ‘Funding Account’. There will be an eight digit number beneath which will is your account number. The Sort Code for Funding Accounts is: 60-93-68.
  • Your bank may check the name of the account linked to this sort code via Confirmation of Payee. Please refer to the account details to send the funds.

• ACE CURRENT ACCOUNT, NOTICE ACCOUNT AND ONLINE EASY ACCESS SAVINGS ACCOUNT CUSTOMERS
  • • When logged into your online or mobile account dashboard, select the ‘Accounts’ icon, either at the foot of the app or on the left menu of the internet banking portal – this will provide a list of your accounts. Find the name of the account you wish to transfer funds too – under the account title will be a six digit number that will be the sort code, and an eight digit number that will be your account number.
    • Your bank may check the name of the account linked to this sort code via Confirmation of Payee. Please refer to the account details to send the funds.

• If the Bank requires further information from you in order to verify your identity prior to opening your account, we will notify you by email and secure message once our checks have been complete.
• When we have approved your application, you'll get a further notification and you can either complete your application using the mobile app or internet banking:

INTERNET BANKING

• Log into your dashboard, once in select the burger menu (three horizontal lines) in the bottom left of your dashboard to bring out the main menu.
• Click the option titled ‘Apply for new account’ which will navigate you to the next screen where you will see a ‘pending application’
• Double click the ‘Pending Application’, you will be navigated to a new screen which will ask you to confirm your acceptance.
• Once clicked you will be presented with a screen that confirms your account opening, and it will include the account number and sort code that you need to use in order to send funds to your account
• If this does not initially complete the process, please log out and log back in then follow the same steps.

MOBILE BANKING

• Log into the app, once in your dashboard select the burger menu (three horizontal lines) in the top left of your dashboard to bring out the main menu.
• Click the option titled ‘Apply for new account’ which will navigate you to the next screen where you will see a ‘pending application’
• Double click the ‘Pending Application’, you will be navigated to a new screen which will ask you to confirm your acceptance.
• Once clicked you will be presented with a screen that confirms your account opening, and it will include the account number and sort code that you need to use in order to send funds to your account
• If this does not initially complete the process, please log out and log back in then follow the same steps.

In order to complete registration you will need: your account information, personal details, answers to your security questions and either your UK Driving License or Passport. We will use this information to electronically verify your identity, and link your account to you profile. When registering on a mobile device you have two options. You can use you devices camera to scan your ID documentation to verify your identity, or you can manually enter your information. When registering for internet banking, you may only use the manual entry route.

The  App  is available for download on iOS and Android devices. Here are some common troubleshooting solutions to try should you have any problems downloading the app:

• Check you have sufficient device storage available
• Ensure the “Installing Apps” option is enabled within your device settings
• Ensure your device is compatible with the App, check answer to “What devices can I view the Mobile Banking app on?”
• Ensure your device is on the latest version of Android and iOS software, check answer to “What operating systems are capable of running the app?”
• Check your Wi-Fi and mobile data connections
• SD cards can cause problems if they’re not set up properly. If your device has an SD card, try to eject and remove your SD card, then re-insert it
• If your download is sticking or stalling, then this may be an issue with the App Store or Google Play app; try clearing the cache for the App and also clear the cache and data from your devices Download Manager, and then restart your device

Most Apple devices starting from iPhone 6S onwards and Android devices running on the required operating system, check answer to “What operating systems are capable of running the app?". Some midrange and budget devices may not be compatible, this is however dependant on the Processor, Modern and Software used by the manufacturer. For security, the app will not on any rooted or jailbroken devices

The Mobile Banking App is available on both iOS and Android devices in the following versions:

• Devices running on iOS software version 13 and above

• Devices running on Android software versions 8 and above

For security to prevent against keystroke logging, we restrict the keyboards you can use to access the App, please ensure your device is using the manufacturers default keyboard. If you have restored your device from a saved backup, you will need to uninstall and reinstall the App and compete a full registration.

The message ‘authentication failure’ will occur when the system is unavailable, please close the App and try again later.

The Castle Credit Finance Mobile Banking app can be accessed on the following internet browsers:

• Chrome

• Edge

• Firefox

• Safari

You can register in a number of ways. You can download the 'Castle Credit Finance - Mobile Banking’ app from your app store and register using the camera on your phone to take pictures of your UK issued Driving License or Passport, or you can manually enter your information using the mobile app or internet banking portal.

In order to ensure continuity of service and to continue to deliver Castle Credit Finance’s high levels of service, customers will be migrated to the new platform in a staggered approach. We will be requesting that customers register for the new platform only when they receive the letter instructing them to do so. A letter will be sent to you when it is your turn to register for the platform. Until that time, you will continue to use the existing platforms, but once you have registered for the new service, you will no longer be able to access the old version.

In order to complete registration you will need: your account information, personal details, answers to your security questions and either your UK Driving License or Passport. We will use this information to electronically verify your identity, and link you account to you profile. When registering on a mobile device you have two options. You can use you devices camera to scan your ID documentation to verify your identity, or you can manually enter your information. When registering for internet banking, you may only use the manual entry route.

If you register on a mobile device, you will use your login information on the internet portal and can proceed to use the Internet Banking portal without following the registration process. If you register on the Internet Banking portal first, you will need to download the application and follow a shorter process to register for mobile banking so that the application can be paired to your device.

• All data transfer between the bank’s core systems and the App or Portal is encrypted using HTTP (TLS)

• The App uses Runtime Application Shielding Protection to guard against execution malware and device tampering

• The App will not retain any of you customer identifiable data, data provided will only be used to verify your identify against the records the bank holds

• The App leverages your devices built in biometric capability and does not store or retain any of this data

• Any documents scanned during registration will be held on a secure server according to the Bank's Data Privacy Policy

For our customers who may either be unable, or prefer not to use mobile or internet banking, we will continue to offer all of the existing options to manage your account including branch, post, and phone. The upgraded Internet Banking and New Mobile Banking offer simpler ways to manage your money 24/7. If you have not used Internet or Mobile Banking before, but wish to learn how to do so, speak to you Community relationship Manager.

When you first login to the portal or mobile app, you will see a list of all of the accounts assigned to you in your dashboard. This is a list of accounts and their name and balance, and at the bottom of the dashboard screen is a spend summary of all of your accounts. If you believe that there is an account missing from your profile, you can either send a secure message using the mobile app or internet portal, or contact customer services.

To view a statement for a specific account, you will need to first select this account. If you click on the icon for the account you wish to view, you will be navigated to that account home screen which will provide you with the balance and a list of the last 30 transactions. Just under the balance information, you will see three dots on the right of the next menu, which when clicked will provide a list of actions. Select ‘Statements’ and all the statements available will be shown in a list for you to select to download and view.

The balance is the overall balance of your account. The Available Balance shows what you have access too. These numbers may differ for a number of reasons including, payments into your account may not yet have cleared, or payments out of your account may not yet have been completed.

In the mobile banking app dashboard, the middle icon at the foot of the home screen allows you to jump to the payment module. Using this button you will be presented a list of which account you wish to make a payment from, and then select who to pay to, including entering references, add new payees, transfer to one of your other accounts at Castle Credit Finance, or make and international payment. Once you have entered your payment details, click review and when you are happy, swipe at the bottom of the screen to confirm your payment. For some actions, you may be required to enter a One Time Passcode, or use your fingerprint if you have activated this, in order to confirm instructions as an added layer of security.

You can set up a new Payee in the Payments section of the app or portal. When you log in, simply select the burger menu in the top left which will drop down a list of options, selecting ‘View Payees’ will provide a list of all payees set up to your profile. You can then select ‘Add Payee’ and add a new payee. When making a new payment, in the ‘Payee’ section, simply click the button to ‘Add New Payee’. You will need to enter a name at the top that is the name on the payees account, enter the sort code and account number, and reference information. This information will be used to check that this account exists. You may be required to enter an OTP or use your fingerprint in the app if you have this functionality set up.

To cancel a Direct Debit, view the Current Account which is connected to the direct debit and select ‘Direct Debits’ from the line of options under the balance information. When shown a list of the direct debits set up against your account, simply select the one you wish to cancel and select ‘Cancel Direct Debit’. You may be required to enter an OTP or use your fingerprint if this functionality is set up in order to execute this action.

To set up a standing order, view the account which you wish to set the standing order up from. When in the account home screen, click ‘standing orders’ from the menu under the balance information and a list of standing orders for your account will be shown. Click the ‘Add Standing Order Button’ and enter the information using the prompts to set up a new standing order. To cancel a standing order, simply select the three dots to the right of the standing order you wish to cancel and click the trash can icon.

The maximum amount you can transfer or make an external payment is £10,000 in a 24-hour period. To make a payment larger than this, you will need to provide written instructions signed by all account holders and either hand it to your Community Relationship manager in branch or send your instructions to Central Operation for processing at FREEPOST: RUEE-STYR-XYKE, Castle Credit Finance, 2 Brook Street, London W1S 1BQ

There are no charges for making transfers between your own accounts that you hold within Castle Credit Finance in your name. For external transfers, depending on the type of transaction there may be charges. For instance, when making an international payment there may be fees and currency exchange charges. All charges and fees are set out in the personal banking schedule of charges which can be found at https://ublnetcore.azurewebsites.net/resources/

Our new mobile banking application enables users to set up their own payment alerts either as SMS messages or push notifications. This can be managed at an account level. Simply select the three dots in the menu bar under the account balance information and select ‘Notifications’. A list of all the notifications set on your account will be listed. Select ‘Add Notification’ in order to set a new one for items such as: Card Purchases, Low Balance, High Balance, Large Credit, Large Debit. You can then set the limits that will trigger the notification, and select the method by which you would prefer the notification to be sent to you.

When you log into your application, on your home screen a list of  notifications will be displayed. I you have the mobile app on your mobile phone and have switched push notification on, you will get a push notification to your device notifying you of a notification in your account.

Secure messages can be sent from the mobile app or the internet banking portal that are directly sent to our Customer Services Team. They are secure in that they come from your profile, so a response can be given that will be sent to your mobile or internet banking profile. It is a useful solution to receive answers to queries where the response is not urgent, or to make requests for transaction on your accounts outside limits instead of sending instructions in writing by post. We typically aim to respond to secure messages within 24 hours.

To send a secure message through the mobile app or portal, simply select the burger menu (three horizontal white lines) in the top left, and navigate to ‘Secure Messages’. You will see a record of any conversations – with messages you have sent and their replies. If you have a message waiting in response to a secure message, a notification will be displayed in your home screen.

Please click on the below link to access the product specific FAQs for the Fixed Rate Cash ISA product. When you scroll down on the page within the link, click on the 'Frequently Asked Questions' tab.

Please click on the below link to access the product specific FAQs for the Fixed Term Deposit product. When you scroll down on the page within the link, click on the 'Frequently Asked Questions' tab.